Verint Community
Read how Nordic Semiconductor reduced their support cases by 16%.
Use Verint Community To
Reduce demand for support
Deliver more efficient self-service and collaborative support.
Improve customer satisfaction scores
Increase your customer retention by improving the satisfaction of your customers by providing fast and easy to use support while building trust.
Deliver better products
Source new ideas from customers, partners, and potential buyers.
Drive web traffic
Reduce marketing costs by increasing website traffic through relevant content, which helps reduce SEO and SEM spending while attracting new customers.
Amplify SEO
Communities generate a wealth of user-generated content, continually indexed to drive organic discovery on search engines.
Grow your pipeline
Communities allow prospective buyers to learn about your products and services directly from their peers.
Enhance Productivity
Share information and knowledge on the community that can be beneficial to others now and in the future.
Build relationships
Deepen relationships within your organization with tools to help bridge common interests both within and outside the company.
Enable Collaboration
Provide the tools that your employees and members expect to find in today’s organizations.
Open, flexible, API-rich online community platform
Built on a highly-scalable, enterprise social platform that is available in a variety of deployment models (On-premises, Azure, Amazon Web Services, SaaS or Cloud), Verint Community features a complete set of social applications, connects to popular consumer social networks, and integrates with mission-critical enterprise software. Plus, Verint Community is the only enterprise social platform on the market built as a single platform for use as an external community and/or an internal community.
Our online community platform takes social engagement even further by helping your organization make better business decisions based on social interactions and data. Key metrics deliver insights into community health and vitality, service responsiveness, content effectiveness, and networking strength — the essential indicators that social communities are achieving business objectives.
Interoperable
Built API-first; the Verint online community platform enables you to build your own functionality or integrate with any external application.
Read more about how we integrate in our Developer Training in our Community.
Customizable
A complete white label solution that enables you to apply your full brand experience to your community.
Fully-featured
World-class community features to enable you to build a fully engaging and immersive community experience.
Customizable Community Software
Engage with your customers, partners, prospects and employees in meaningful ways whilst improving engagement through providing a better customer service experience, and empower your audiences with web self-service and peer-to-peer collaboration.
Verint Community, our fully-customizable, world-class community management software, allows your business to make better informed decisions through real customer insights. This means being able to view your community’s activity as it happens, rather than relying solely on retrospective data.
In addition to insights and analysis, both of which are provided in abundance, our enterprise community software also allows for real relationships to be built, collaborations to be made, and connections to be discovered.
A Community Software with endless business benefits
From driving increased customer satisfaction through efficient self-service and collaborative support, to being search engine friendly and helping to drive web traffic, Verint Community is a multi-purpose, open and flexible application that delivers endless business benefits for socially-conscious organizations.
Find out more about creating a forum, or our customer service platform , private social network, and social intranet products.
Still wondering what community software will best suit your organization? Contact Us to speak with a specialist about your goals and requirements so we can help you evaluate if we are a good fit.