Enable Customers to Self-Serve at Scale
Verint Community
Empower customers, partners and employees with a flexible, customizable community and self-service tools that can drive real business value: better engagement, lower support costs and higher sales.
Elevate customer experience with community platform software
Enabling self-service and improving customer engagement
Use community platform software to
-
Reduce demand for support
Deliver more efficient self-service and collaborative support.
Improve customer satisfaction scores
Increase your customer retention by improving the satisfaction of your customers by providing fast and easy to use support while building trust.
Deliver better products
Source new ideas from community members, partners, and potential buyers.
-
Drive web traffic
Reduce marketing costs by increasing website traffic through relevant content, which helps reduce SEO and SEM spending while attracting new customers.
Amplify SEO
Communities generate a wealth of user-generated content, continually indexed to drive organic discovery on search engines.
Grow your pipeline
Communities allow prospective buyers to learn about your products and services directly from their peers.
-
Enhance productivity
Share information and knowledge on the community that can be beneficial to others now and in the future.
Build relationships
Deepen relationships within your organization with tools to help bridge common interests both within and outside the company.
Enable collaboration
Provide the tools that your employees and members expect to find in today’s organizations.
This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
“Pricing model is more competitive than the larger platform providers and the professional services and support services are excellent.”
Read More TrustRadius Reviews
Delivering a personalized community experience
Make better decisions with social communities
Verint Community Use Cases
Customer Communities
Learn moreEngage your customers, provide a new source of leads, and drive more organic search traffic through user generated content.
Forum Software
Learn moreOur forum software encourages customer engagement, drives loyalty and delivers key business insights.
Private Social Network
Learn moreRun a private “members-only” community for secure conversations with customers, partners, boards or members.
Customer Service Platform
Learn moreCreate an efficient, self-serving customer service community that reduces the cost of dedicated support.
Explore the Verint Community Platform
Featured Resources
This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
FAQs on Verint Community
Yes, Verint acquired Telligent in 2015. It is now known as Verint Community.
Now the same great enterprise-class customer and employee community solutions that the industry has come to know from Telligent are part of a market-leading customer engagement portfolio.
Organizations can benefit from a single source to provide actionable intelligence across their customers’ omnichannel experiences—from voice, chat, email and web self-service, to powerful customer and employee communities.
Community platform software provides tools for creating and managing digital communities. These platforms enable users to connect, collaborate, and share content within a secure, customizable online environment. Examples include forums, social networks, and professional collaboration tools.
Community platform software offers several advantages:
- Facilitates engagement and collaboration among members.
- Enhances customer support through user forums and FAQs.
- Provides analytics to measure engagement and improve strategies.
- Customizable features to align with organizational branding.
When selecting a community platform, consider:
- Scalability: Can it grow with your community’s needs?
- Ease of Use: Intuitive interfaces and simple setup.
- Features: Support for forums, live chats, event hosting, and integrations.
- Pricing: Affordable plans that align with your budget and usage.
Yes, many platforms integrate seamlessly with CRM systems, email marketing tools, and analytics platforms. This integration allows businesses to centralize data and streamline community management.
Community platforms foster meaningful interactions by enabling customers to ask questions, share experiences, and collaborate. This builds loyalty, improves brand perception, and reduces reliance on traditional customer support channels.
Key features include:
- User-friendly design and mobile compatibility.
- Gamification to encourage participation.
- Analytics to track member activity and engagement.
- Integration with social media and CRM systems.
Community platforms are used for:
- Customer Support Communities: Forums and FAQs for troubleshooting.
- Learning and Development: Online courses and knowledge sharing.
- Professional Networking: Industry-specific collaborations.
- Brand Advocacy: Fostering loyal communities around products or services.
Reach out to a Verint Community specialist today
Thank You
Thank you for your request. A Verint team member will follow up with you soon.