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How to guide, Informational
Non-profit organisations operate differently to regular businesses, as their very nature brings with it a unique selection of motives, goals and processes. Non-profits strive towards… Read More
How to guide, Informational
Customer feedback. The very words can conjure up thoughts of complaints, negative incidents and public visibility of the slightest shortcoming in your brand’s product or… Read More
Informational
Put simply, customer self-service is any instance in which a customer, or consumer, is able to serve themselves. With the available resources and connections, a… Read More
How to guide, Informational
Surely building an online community is simple? If your brand is strong enough, and you have a discussion forum or an open digital space for… Read More
Informational
Let’s say your organization has a big idea, maybe it’s a website redesign, a new product launch or a service re-think. Chances are, you aren’t… Read More
How to guide, Informational
You might have already read our article on how to build an online community and nurture it, which details the best tactics for maintaining and… Read More
How to guide, Informational
What is web self-service? Web self-service, put simply, is the ability for your customers, audience or consumers to resolve their problems, gain information and retrieve… Read More
How to guide, Informational
Traffic, sales, conversions: it’s certainly not news that these key elements of are the fundamental performance metrics of ecommerce. Even if you don’t sell products… Read More
Informational
Online reputation management may seem straightforward, and although it can be with the right approach and processes in place, it can often fall short of… Read More