Benefits of a Customer Support Portal During Remote Working
Informational
In a time of Covid-19 and remote working, businesses must rely more and more on digital communications and online interactions to remain in touch with… Read More
Category: Informational
Building a Community Forum
How to guide, Informational
Online Communities offer many benefits to customers and businesses. The types and purpose can vary from customer support, digital marketing, and customer engagement to partner… Read More
How to Build a Successful Online Community Platform
How to guide, Informational
Online communities are a great way for customers to self-serve, connect with other customers, learn and share best practices, and engage in peer to peer… Read More
Benefits of Discussion Forums and Q&A Forums
Informational
We’ve all likely used them in our private life. From posting in the cycling club’s chatroom about meetups after work, to sharing recipes with fellow… Read More
Three benefits of using a customer support portal
Informational
In today’s fast-paced world, where the combination of remote-working, digital communication and constantly ‘switched on’ lifestyles leads us to live in progressively more connected and… Read More
Digital business transformation – three ways to cut costs and streamline process
How to guide, Informational
Digital business transformation, or simply digital transformation, is a buzz-phrase that keeps reappearing in technology and business discussions, but how exactly can it help you… Read More
Digital transformation in the retail sector – how Verint Community can increase customer satisfaction
How to guide, Informational
Customer feedback. The very words can conjure up thoughts of complaints, negative incidents and public visibility of the slightest shortcoming in your brand’s product or… Read More
Non-profit digital strategy – how to grow your organisation digitally
How to guide, Informational
Non-profit organisations operate differently to regular businesses, as their very nature brings with it a unique selection of motives, goals and processes. Non-profits strive towards… Read More
What is a customer self-service portal?
Informational
Put simply, customer self-service portal is any instance in which a customer, or consumer, is able to serve themselves. With the available resources and connections,… Read More