What is customer self-service?
Informational
Put simply, customer self-service is any instance in which a customer, or consumer, is able to serve themselves. With the available resources and connections, a… Read More
Category: Informational
Online Community Services – How to build an online community and nurture it with Telligent
How to guide, Informational
Surely building an online community is simple? If your brand is strong enough, and you have a discussion forum or an open digital space for… Read More
How to use Verint Community as Crowdsourcing Software
Informational
Let’s say your organization has a big idea, maybe it’s a website redesign, a new product launch or a service re-think. Chances are, you aren’t… Read More
Building online communities, the right way
How to guide, Informational
You might have already read our article on how to build an online community and nurture it, which details the best tactics for maintaining and… Read More
Make the most out of web self-service and Verint Community
How to guide, Informational
What is web self-service? Web self-service, put simply, is the ability for your customers, audience or consumers to resolve their problems, gain information and retrieve… Read More
Why brand trust matters online and how to increase it
How to guide, Informational
Traffic, sales, conversions: it’s certainly not news that these key elements of are the fundamental performance metrics of ecommerce. Even if you don’t sell products… Read More
The secrets to successful online reputation management
Informational
Online reputation management may seem straightforward, and although it can be with the right approach and processes in place, it can often fall short of… Read More
Customer experience strategy – how to improve your customer’s experience digitally with Verint Community
How to guide, Informational
A customer experience strategy outlines the many different points of interaction between a brand and its audience. These ‘touch points’ help to build trust within… Read More
How to reduce customer service costs
How to guide, Informational
Customer service has never been more important than it is today. With brands and businesses going above and beyond the call of duty, aiming to… Read More