Using community management software, such as Verint Community, can enhance the digital environment for your employees, customers or both. Features such as discussion forums can bring together customers and your team in problem-solving situations, direct messaging can speed up productivity in your workforce and having an easily accessible resource hub can help employees quickly gain knowledge that would otherwise be difficult to access.
Create a culture of collaboration, digitally
When you make the decision to take advantage of community management software, you’ll be automatically creating a culture of collaboration within your team, workplace or customer base.
But just what does this mean exactly? By providing a digital space in which people can share, collaborate and work together, you’re cutting down on the time taken to complete tasks, communicate and ultimately you’re driving your business forward.
Under the hood, this is thanks to Verint Community’s out-of-the-box, feature-rich configuration, which includes chat, private messages, forums, wikis, blogs and much more. Read more about Verint Community’s features here.
Learn how your average customer thinks through community management software
When you open up different types of communities, such as discussion forums, to your customers, you get an insight into the way they think. Given a place to voice opinion, ask for help and engage with other potential customers, an organic community will naturally unfold. With your customers interacting in front of you, problems can be resolved openly, insights can be gained and the public will be able to see your business acting as an open, inclusive organization, giving you a favorable reputation.
Customers or employees? You decide
Because Verint Community can be fully customized to your organization’s needs, there’s no one correct way to implement and use it. This also includes whether you choose to build a community internally or externally. You may even choose both.
Telligent’s features such as private messaging, file sharing, forums and activity streams lends themselves to a ‘blank canvas’ approach. This means whether you decide to create an internal social intranet, a private social network for employees or a discussion forum for your customers, our tools and features are applicable to a range of situations and configurations.
And that’s not all, Verint Community’s ability to tailor user experience and technical functionality through plug-ins, REST APIs and our very own Widget Studio developer suite means that the finer details can be tweaked to deliver the functionality your organization requires.
We can help you get the most out of Verint Community management software for your business
Does Verint Community’s customizable nature and vast feature set sound like something you’re interested in? Download our free edition here or speak to our experts today to find out more about the different versions of community management software we offer, and the advantages of each.