Verint Community (Telligent)
How to guide, Informational
What is web self-service? Web self-service, put simply, is the ability for your customers, audience or consumers to resolve their problems, gain information and retrieve… Read More
How to guide, Informational
Traffic, sales, conversions: it’s certainly not news that these key elements of are the fundamental performance metrics of ecommerce. Even if you don’t sell products… Read More
Informational
Online reputation management may seem straightforward, and although it can be with the right approach and processes in place, it can often fall short of… Read More
Informational
Verint Community, the enterprise social platform, is an API-first, fully-customisable white label solution that utilizes its range of world-class community features to deliver effective customer… Read More
How to guide
If your brand has a digital community, such as a private social network, discussion forum or social intranet, chances are that you’ll have a team,… Read More
How to guide, Informational
A customer experience strategy outlines the many different points of interaction between a brand and its audience. These ‘touch points’ help to build trust within… Read More
How to guide, Informational
Customer service has never been more important than it is today. With brands and businesses going above and beyond the call of duty, aiming to… Read More
How to guide, Informational
A great online customer loyalty is rooted in solid customer experience strategy. By consistently having relatable digital touchpoints, your customers will feel valued and as… Read More
Informational
Employee retention strategies can often be overlooked in favor of the more revenue-driving customer retention strategies, however their importance shouldn’t be overlooked. After all, happy… Read More