Gain community and customer insights with Verint | Telligent Community

Community and customer analytics with Verint | Telligent Community

Verint | Telligent Community’s customer and community reporting features allow businesses and organizations to view insights, interactions and events happening within their digital communities. With this data-driven tracking and reporting, community owners can execute accurate campaigns, provide the right answers to key questions and be sure that each step in their community management is backed up by evidence and statistics.

From forum analytics to content insights, Verint | Telligent’s community reporting is a window into the world of your customer base.

Features and benefits of customer analytics

Verint | Telligent community analytics features are a powerful range of tools, from the Community Health Summary dashboard, which displays key performance indicators under one single pane of glass view, through to forum analytics and reporting, which gives users insights on metrics such as suggested answer rate, average response time and number of new questions.

The benefits to using any sort of customer analytics, particularly those community analytics tools that come boxed with Verint | Telligent Community, is that nothing is left up to chance. By driving key decisions backed by real data and insight, you’ll have confidence when executing your community strategies.

From member reports and group reports, to content insights and interaction logs, Verint | Telligent Community has all this information at your fingertips, ready to be used. For more information on community and customer analytics, speak to our experts for more information on the business benefits of customer forum software.