Verint Community Features
Verint Community’s features include a number of applications that are available right out of the box. From product features such as discussion forums, rich blogging and private messaging, through to services such as likes, reviews, comments and achievements that keep your community alive and interacting – it’s all included with Verint Community. Beyond this, the platform is equipped with a range of community management tools and platform extensibility that allow for a complete customization of your white-label application.
Customization of the Verint Community features opens up infinite possibilities for your digital community, with no two deployed versions of the product being the same. There’s also more than one way of creating your unique digital community, with both non-technical configurations through a management console and Verint’s Widget Studio.
Users can also build their own applications and add those into Verint Community, thanks to its API-first DNA.
All Features
Community Features
Community Services
Community Management
Platform Extensibility
Question & Answer Forums
Allow your customers to resolve problems and issues by asking questions of experts and peers.
Discussion Forums
A forum enables you to create engaging dialogue with and between customers.
Blogs
A multi-user blogging platform designed to allow you to support a single blog to thousands of blogs.
Ideation
Crowd source and easily solicit feedback from customers and allow for ideas and recommendations.
Wikis
Facilitate the creation of collaborative user generated content with history and version control.
Calendars
Basic calendaring capabilities to enable you to publish events within your community.
File & Media Gallery
Share files and media items that can be easily viewed and downloaded.
Activity Stream
Show all the activity relevant to a user that can be interacted with directly from the stream.
Chat, Presence and Private Messages
Single or multi-user chat with user presence information that stores conversations in private inbox.
Gamification
Customers can earn points and badges within the community based on their community activity.
User Profiles
Rich user profiles with biography, profile header and fields.
People Browser
Search for community members in a graphical layout enabling filtering based on profile fields.
Achievements
Assign achievements to community members based on set rules configured in the rules engine.
Leaderboards
Rank community members based on the completion of specific activities.
User Points
Members of the community can accumulate points during the course of their participation within the community.
User Reputation
All members of the community receive a reputation score that help identify their importance within the community.
Content Reputation
All content within Verint Community is assigned a reputation score based on several metrics.
Comments
Enable members of the community to leave feedback on any community content.
Star Ratings & Reviews
Enable your customers, employees or partners to review items published within the community.
Polls & Voting
Create polls enabling your community members to have a vote on particular topics.
Likes
Allow community members to like content that they find useful.
@Mentions, Tags & Hashtags
Mention other members, use hashtags in content or select tags for content creation.
Notifications
Community members receive notifications such as responses to their content.
Document Preview
Microsoft Office and PDF documents are converted to a HTML5 viewer to view content online.
Video Encoding
Videos are encoded in a HTML5 format to enable viewing across all devices.
Email Digests
Provide a summary of activity to community members on a daily or weekly basis.
Mail Gateway
Community members can receive and respond to forum replies via email.
Featured Content
Feature any content in the community to be displayed in the Featured Content widget.
Recommendations
Help community members on their journey by recommended content and other users to them.
Mobile / Responsive & Adaptive
Mobile first platform. All community member functionality available on desktop is available on mobile.
Design User Interface
White label platform allowing you to theme your community experience to accurately match your brand.
Authentication / Single Sign On
Multiple layers of authentication controls along with support for common standards.
Authorization / Access Control & Permissions
Members of the community are assigned to roles and the roles are then used to grant/deny permissions.
Email Templates
Community managers have design control over all emails sent by the community.
Rules Engine
Enables you to create conditional rules with associated actions that are used for gamification and more.
Monitoring
Exception monitoring and logging, tracing, and status of services running within the community.
Layout and Staging
A full staging and preview environment is provided to allow for staged changes that can be reviewed.
Automated and Crowd-sourced Moderation
Built on a series of rules that can be tailored for your specific community’s needs.
Widgets
All of Verint Community’s user interface is delivered through widgets which can be rearranged on a page.
Groups
A micro-community that is typically used to model a concept such as a team, product, region or collection of related people.
Search Engine Optimization (SEO)
Community managers have options to refine keywords, page titles and more.
Jobs
Background activities such as search indexing, points calculation, moderation and many more.
REST APIs
Integrate with any external platform using the 150+ APIs available within the platform.
Community .NET REST SDK
An extension of the REST APIs that enable easy integration with .NET applications.
Webhooks
Alert any external applications with new activity based on the activity subscription.
RSS
All public content published in Verint Community supports an RSS endpoint.
Widget Studio
Edit or create widgets to be used within the community to provide additional or alternative functionality.
Telligent Plug-Ins
Integrate bespoke functionality directly into the community.
Open Standards: OAuth and Open Search
OAuth for authentication and Open Search for integration of search results.
Open Source / GitHub
Telligent publishes many of its integrations, extensions, SDKs and samples on GitHub.
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