Chat transcripts stored in private messages app
When members of the community are online they can start chat sessions with one another. People who are not online, as well as those who are online, and are included in the chat receive an active transcript of the chat session as a series of private messages enabling both online and offline conversations.
Verint Community’s private chat app easily connects you and customers, co-workers and more
Whatever the purpose of your private messaging application implementation, the benefits will be felt by everyone who uses it. Easier than making a phone call, quicker than typing up an email and now an ingrained piece of daily technology thanks to public social media networks, ‘live chat’, direct messaging or private messaging helps to break down the barriers between brand, customer, and co-worker.
More of your customers are likely to interact with your support team if they don’t have to pick up the phone, or be faced with a multi-day wait for an email response. Equally, productivity can be increased in-house by providing a quick, responsive platform for your employees to interact with each other on.