Customer Service Platform
Customer support communities create a compelling return on invested capital and gives your customers the support options they want.
Decrease support costs
The biggest benefit of support communities is their ability to immediately decrease support costs. By moving common support cases online, resolutions to cases can be used again and again. Plus, you can quickly see which topics cause the most issues.
Plan support staffing
Our largest customers use their community to plan the staffing of their support centers – communities provide an early warning of incidents that are occurring with products. This type of optimization ensures that they maximize the investment in support.
Support doesn’t start at your website, but at your customer’s favorite search engine. Every page is page one and Telligent Community is optimized for SEO. And, people would rather self-service (and help each other) than work through a traditional support team.
Where is the first place you go when you have a problem?
rather search online than open a support case with the company.
Without a community, how do you support your customers?