Below are some frequently asked questions about our product Telligent Community.
Telligent® builds a community software platform, Telligent Community, that enables our customers to create incredible experiences.
Telligent was created in 2004 and is now part of Verint® Systems.
Telligent Community is a free and commercial community platform that includes a suite of social applications (forums, wikis, blogs, etc.) and social services (likes, ratings, reviews, comments) that our customers use to create communities for their customers.
A community platform is a software product that provides an integrated suite of modern user experience applications (forums, wikis, blogs, ideation, media, profiles, calendaring and activity streams) and social services (likes, ratings, reviews and comments) with a full user experience and RESTful platform APIs.
Telligent Community is recognized by Forrester and Gartner as a leader and visionary, respectively, in their coverage of the social software market.
Telligent Community can be run on-premises or in the cloud and Telligent Community gives you 100% control of what your community looks like.
Telligent Community is a developer/designer friendly product with a well-documented set of RESTful APIs and numerous open source integration kits. Telligent Community is implemented and used by numerous agencies that deliver incredible communities for their customers.
Yes, basically it is awesome sauce for building customer communities. Be sure and check out our Resource Center for case studies, e-books and other great resources about Telligent Community.
Companies and organizations around the world use Telligent Community to create meaningful communities for their customers. Check out the Resource Center for case studies, e-books and other great resources about Telligent Community and how our customers use it.
Telligent Community 9.2, download here, was released on June 2016.
Running Telligent Community can be as simple as running a single server to multiple clustered servers with dedicated task / job servers. It is designed as a service oriented architecture that can easily scale up and is built on Microsoft .NET technology, Microsoft IIS web server, Microsoft SQL database server, and Apache Solr search technology.
Telligent Community uses Microsoft SQL Server for its database technology.
Please see the software requirements for more details on versions and configuration recommendations.
Telligent Community uses the Lucene/Solr open source enterprise search platform as the default internal search provider. Solr is further optimized by Telligent Community to weight search results based on content interactions (analytics) and quality scoring (content and people).
Please see the software requirements for more details.
Telligent, the commercial entity that looks after Telligent Community, releases a major version of Telligent Community approximately twice per year (one major and one minor version, e.g. 8.0 and 8.5). Service packs are made available every 4-6 weeks. For support customers we also offer a hotfix escalation process.
We’re flexible – Telligent Community can be deployed with one of the following options with the ability to change at a later point in time.
For example, a lot of our customers start with our SaaS option and later move to on-premises. Why? As their community becomes a more critical part of their business they want to integrate with other systems.
Basically, we want to make it easy to run our software for whatever way works best for you.
Oh, our software is approved for (and is used in) the US Department of Defense’s Secure Private Internet (SIPRnet). So you could say we take security pretty seriously!
A typical commercial community will have two web servers and a single database server. On average, you can expect each web server to handle 120,000 – 150,000 page views per month.
Our largest customers have 15+ servers, but these are for communities that serve over 1b requests per month (page views, RSS, and API calls) such as the Microsoft Xbox community.
PS, we would be more than happy to sell you 15 servers, but you probably don’t need that many.
Telligent Community uses double-byte storage and supports right-to-left layouts – that is a technical way of saying that we support content and layouts in any language. Now, technically we haven’t tried Klingon, but our developers assure us that it would work too. We also have partners, like Lionbridge, that have built some great tools to auto-translate content so people in Germany could see content that was posted in English auto-translated to German (and vice-versa).
In addition to allowing any content to be stored, we also support language translations of the application itself. These include things like the menus and other display elements. We support the following (in addition to English):
Our language translations are simply XML files that you can modify and we have customers, such as Office 365, that have translated our community software into over 27 languages! 如何真棒是什么？
Yes, community managers and administrators determine what data is captured in addition to common user information (i.e., user name, email address).
Additional data fields may be set up as required. Telligent Community also allows for authentication and registration through Open Standards (OAuth), enabling users to sign in and create user accounts using Facebook, Twitter, LinkedIn, Google+ and other OAuth providers.
Additional profile data can be synced automatically from other sources such as Active Directory, SalesForce or proprietary data stores.
Yes, each member in Telligent Community has a unique profile page that displays relevant information the user provides at registration or after joining the community. Users may provide as much or as little information about themselves as they like (including profile fields required at the time of registration).
Note: the user profile page can be disabled for scenarios where the community is integrated with an existing website. For example, customers that integrate us with popular CMSs like Sitecore typically prefer that the CMS host the user profile.
The community manager may create any profile fields and decide which of those fields are required/optional, which are displayed, and which are editable/read-only. Profile data can be synced automatically from other sources such as Active Directory, SalesForce or proprietary data stores.
Yes, Telligent Community is optimized for search engines. Content title, body text, tag and other elements used for SEO are published within the page in an SEO friendly manner. Furthermore, the URL can be optimized by the end publisher to control what keywords are shown. All content is accessible via standard links and an auto-genenerated XML sitemap helps popular search engines quickly find content. Lastly, other techniques are used to ensure the search engines only find relevant content with some content being automatically blocked from search engines.
Telligent Community uses the Lucene/Solr open source enterprise search platform as the default internal search provider. Solr is further optimized by Telligent Community to weight search results based on content interactions (analytics) and quality scoring (content and people). Search results are also integrated with the security infrastructure to trim search results based on the searching user’s permissions – in other words, you can’t find what you aren’t allowed access to.
Yes, Telligent Community supports Open Search and can be integrated with other search platforms already in use.
Yes, the widget-and-layout framework in Telligent Community allows for extensive customizability, including the ability to create bespoke content pages at the site and/or group level. However, we recommend integrating with a CMS for delivering deeper personalization of targeted content.
Yes, Telligent Community includes a content recommendation engine, an “Ask a question” feature that promotes potential answers while a question is being asked, and a weekly or daily email newsletter that contains content personalized to the end user based on analytics and the recommendation engine.
Ok, we put that in to see if you’re actually reading these frequently asked questions. But the answer is yes, our communities connect people around the world.
Yes, Telligent Community’s forums application includes question & answer threads with a verification workflow. This works as follows:
Yes, Telligent Community’s forums application supports open discussion threads. Community managers determine which types of discussions are allowed in an individual forum, enabling users to select either Q&A or discussion, if both are enabled.
Yes, Telligent Community uses a rating service to allow people to like and/or rate content, as well as a commenting service to enable more detailed feedback. These services are not necessarily tied to user generated content types (e.g., blog posts, forum threads, etc.) only and may be extended to be used on external content, such as a product page hosted on a separate content management system.
Blogs may be self-provisioned and community managers can put in rules, such as only accounts with an email address belonging to the company may create blogs. Blogs can also be easily created by community managers through a new blog wizard.
Yes, blogs may be added anywhere within the community and through the APIs blogs can be embedded within other websites. However, unlike the popular WordPress blogging platform, Telligent Community is best used as a pure blogging platform vs. a hybrid blog/CMS platform. Instead we recommend integrating with a web content management system such as Sitecore.
Yes, Telligent Community provides several capabilities to include content from social networks:
Yes, through Telligent Community’s APIs, content can be published and pushed from Telligent Community to any website. This includes:
Yes, the included HTML5 video transcoding service enables videos of any format to be uploaded to Telligent Community. These videos transcoded to HTML5 are playable in the browser without requiring client-side plugins (including mobile devices). Video, audio and other rich media can be added to any user-generated content through the standard rich text editor.
Yes, Telligent Community includes a document preview capability which allows for common document formats such as Microsoft Office PowerPoint, Excel, Word and other document types such as PDF to be displayed in the browser and on mobile devices without requiring the corresponding applications to be installed.
Yes, Telligent Community provides a number of tools to help manage user activity within the community:
Yes, Telligent Community provides a number of tools to help manage user activity within the community:
Telligent Community provides extensive security controls. Telligent Community makes use of authentication (validating identity) and authorization (grant that identity rights or denying them rights). Authentication is can be self-registration, invitation-based, or private.
Authentication can be configured to use a variety of different sources, such as: open standards OAuth providers (LinkedIn, Facebook and Twitter), SAML, LDAP, Active Directory, and any custom single sign-on provider.
Authorization is done through roles which are logical groupings of community members. Example roles: Everyone, Anonymous, Community Manager, etc. You can create your own roles to model your business needs. Applications within Telligent Community expose permissions controlling what actions are allowed. For example, read a blog, post to a blog, delete a blog, edit a blog, create a blog. Permissions are granted to roles and users are assigned to roles.
Yes, Telligent Community provides several mechanisms for ensuring authenticity. This starts with the authentication system, which can use trusted identity sources such as Facebook, Twitter or LinkedIn. All content passes through a set of rules before being published and customers have the opportunity to add additional safety measures and checks to ensure content meets certain standards prior to publication.
Yes, all users in Telligent Community are assigned to one or more roles (logical groupings of community members). Roles can then be assigned permissions that dictate what a user in the role may do within the site. These permissions are configurable at the site, group and application (blog, forum, wiki, etc.) level to enable very fine grain control over who views published content.
Yes, this is a fundamental strength of Telligent Community. Through the configurable permissions and access levels, content that a user does not have permission to see is never seen within the site. Content is automatically trimmed from search, activity streams, forums, RSS, APIs and more.
Yes, Telligent Community was designed first and foremost as a platform. This includes:
We also provide a number of open source SDKs (published on GitHub) and tools for creating new UX using Telligent Community’s Widget Studio development tools that retain API compatibility with the platform APIs.
Yes, Telligent Community is designed to easily integrate with 3rd party Web Content Management platforms. Integation can be as simple as shared sign-on (SSO), aggregating Telligent Community RSS feeds, embedding Telligent Community iFrame widgets or can be more natively integrated directly through Telligent Community’s platform API (RESTful web services) and native SDKs designed specifically for Web Content Management Systems (such as Sitecore).
Yes, Telligent Community includes a full gamification, rules engine and points systems. The rules engine allows non-technical community managers to create rules which can be used for gamification of the community: allowing users to earn recognition through badgets, unlock new capabilities, and participate in leader boards.
Yes, Telligent Community provides a number of analytics capabilities focused around user behavior, user reputation and content quality scoring. This quality scoring features tracks interactions of the user and the content they publish and applies internal scores/weights to both. Those score impact where content shows up, whose content gets promoted.
Yes, using the quality scoring of both content and users the recommendation engine can filter content that is most appropriate to either the user or the content being viewed.
Yes, Telligent Community measures content contributions and interactions through a set of analytics capabilities delivered as site widgets (re-usable UX element). These widgets may be configured to create a Telligent Analytics dashboard at the site level and/or within individual groups.
Yes, Telligent Community includes a Community Health Summary that measures the “heartbeat” of the community (or group). Telligent have been investing in making the analytics data available to specialized 3rd party analytics tools as community data is often combined with other digital marketing activities.
Yes, Telligent Community integrates with a variety of CRM systems, the most popular of which is Salesforce. Telligent provides a open source Salesforce SDK on GitHub that enables customers to integrate activities, cases, identity and more between Salesforce and the community. Custom integrations have been done for SAP as well as Microsoft Dynamics though the Telligent Community platform API.
Yes, Telligent Community provides deep integration with CMS systems this is a fundamental part of our go-to-market strategy. The best examples of this is Telligent’s long-standing commitment to Sitecore. Telligent Community provides a full suite of integration samples and a Sitecore specific SDK on GitHub. The base Telligent Community .NET SDK can be used to integrate with any ASP.NET content management system includes: Umbraco, Sitefinity, Kentico and others.
Yes, Telligent Community integrates with the analytics provides including: Google Analytics, Tableau, Omniture, Webtrends, Sitecore and Smarter Stats. Telligent Community has added specific integration points for web analytics products to make it very easy to enable web analytics tracking.
Yes, Telligent Community is fully responsive and adaptive and will work “as-is” in any modern mobile device. Additionally, Telligent Community provides a mobile SDK built with Cordova (on GitHub) that allows agencies and partners to tailor a native mobile experience for iOS and Android.
Telligent Community includes the following applications. These applications can be organized into groups or can be used separately:
Below is a partial list of the services that Telligent Community includes. These services are available as RESTful APIs and can be easily added to other content. For example, if you are a customer of Sitecore you can use these services to add a more interactive experience around your Sitecore content:
Telligent Community organizes applications into groups. Groups are effectively micro-communities that can have their own permissions and members. Groups provide a logical mapping for business use cases. For example, you could create a public group for product support and a private partner enablement group. Telligent Community provides a set of applications that are used to manage the community:
There are several integrations available with more on the way. We publish all of the integrations on GitHub with full source: