Cherwell Software Community
Cherwell Software is a leading developer of IT service management software. Its software empowers businesses through the creation of easy-to-use service and asset management solutions. It delivers pragmatic and cost-effective capabilities that enable rapid, agile service design and integration, and allow the creation of user interfaces that can transform service delivery.
– Community membership doubled
– Increasing insight to community participation through use of a dashboard detailing user activity
– Grew the number of customers helping others through the community
– Increased the number of groups and activity within sub-groups. Private regional groups, and special interest groups have been lively
– Reduced burden on customer support as more peer-to-peer solutions are found to challenges
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