Telligent Community as a social commerce platform
Telligent’s community-led social commerce platform creates business opportunities from customer collaborations
A feature-rich platform that drives commerce through community
Social commerce platforms help businesses to drive sales through online communities, and Telligent Community’s customizable, interoperable, fully-featured platform leads the way for socially-driven e-commerce.
Community’s forum features deliver social engagement for your organization by providing you with the right customer insights to make data-driven decisions. An active, open discussion forum facilitates brand trust and leads to organic conversions through shared real-life experiences and interactions.
Telligent Community is equipped out-of-the-box with the features and functions to support a social commerce environment. Discussion and Q&A forums can be fully-customized visually, as well as utilizing modern, responsive UX for ease-of-use.
Acting as a cornerstone of interaction, forums become a place where your business’ reputation can grow through transparent, fair customer service. Additional elements, such as rich user profiles, leaderboards, star ratings and the ability to leave comments help to break down the boundaries between customer and company.
A Social commerce platform, your way
Telligent Community works best when tailored to your organization’s needs. In fact, no two instances of the platform need to be the same. With enough modular variables and unique aspects, Community can be constructed based on the specific needs of your business through an easy-to-use, non-technical management console. For those that wish to take it further, Telligent’s Widget Studio offers a more in-depth path to customization.
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The advantages of a social commerce platform over typical commerce experiences
In today’s digital arena, social media and customer interaction are so intertwined with the tapestry of modern commerce, that to ignore expanding your business into community-focused areas is undoubtedly a disadvantage. Consumers today expect engagement and presence from brands, and for it to not always be directly associated with a sales pitch. Private social commerce platforms, such as Telligent Community, provide that outlet, whilst being more secure and safer than public social networks.
Get ahead of the issue by creating a platform for customers to share experiences
Telligent Community’s aforementioned security gains over public social networks include authentication (validating identity) and authorization (grant or deny identity rights), as well as secure integration with a number of external social applications.
Besides being safer than public social networks, you can create Telligent Community your way. API-first, white-label and modifiable, you won’t be restricted to the wallpaper of a typical public social network. Telligent Community can also be installed in either the cloud or on premise, making it a best-of-breed private social network for a variety of different sized businesses.