Verint Professional Services
Our Expertise and Experience = Your Success.
Together we create successful communities
It’s no secret, building a great community starts with a solid plan: What is the purpose, who is the audience, and how do you define success? We’re a software business, but we have a lot of expertise in helping plan and grow communities with our experience, expertise, and partner network.
1. Plan
When it comes to building the plan you can rely on Verint’s deep expertise and partner network to help you answer these questions. We’ve been helping launch communities since 2004.
2. Execute
Once you have a clear plan you can then focus on launching your community. Verint Community by Telligent runs both on-premises or in the cloud and offers a full turn-key community solutions.
3. Learn
After launching your community we can also help you define a roadmap, integrate with other business services, and provide education about our platform to help ensure your success.
4. Grow
Ready to take your community to the next stage? Maybe integrate with other line of business systems or identify new opportunities with your customers? We can help.
Verint Community Professional Services
Services to help you Plan
Services to help you Execute
Services to help you Learn
Services to help you Grow
Community Quickstart
The Verint Community Quickstart is designed to define and establish a social community in a short amount of time. Our focus is to understand your business objectives and develop an out of the box solution to meet your organization’s goals.
Strategic Planning
A strategic planning session to identify requirements for building a world class community. We work directly with your key stakeholders, IT, and business subject matter experts to gather information about your community’s goals and objectives.
Community Health Check
The Verint Community Health Check is an effective way to review the technical performance of your current community. Based on the results of our review we can provide you with recommendations to improve your community.
Community Upgrade Assessment
The Verint Community Upgrade Assessment is an effective way to review your current community and understand your upgrade options. From our assessment we can provide you with the best approach, timeline, and cost for a successful upgrade.
Verint Premier
A full service “turn key” offering with 100% of the community implementation, management, and integration performed by Verint. Verint Premier is designed for organizations that recognize the need for a community, but do not have the time, people or knowledge to successfully implement a community. Verint Premier pricing varies upon sizing of the community and includes all costs associated with running and managing your community.
Verint Managed
Verint Managed is a managed community offering where Telligent’s community management team partners with your team to organize and run your community. Verint Managed is designed for organizations that have the ability to run their community, but want expertise to help them maximize their investment. Verint Managed pricing varies based on the time you would like us to dedicate on a monthly basis for community management and moderation.
Verint Community Developer Training
Verint Community Developer Training is instructor-led training for developers building on the Verint Community platform. The training is a two-day onsite engagement. Classes start at $5,000 for up to 6 people (plus travel & expenses).
Verint Community Community Manager Training
Verint Community Manager Training is instructor-led training for community managers running Verint Community. The training is offered both onsite as well as online. Classes start at $2,500 for up to 6 people (plus travel & expenses).
Strategy and Business Consulting
Strategy and Business Consulting is a variety of service offerings made available by Verint and its business partners to help you go beyond the basics of running a community and define KPIs for your community.
Project Management
Add a dedicated project manager from our Professional Services team to work with your team or partner to ensure the successful outcome of your Verint Community implementation. We highly recommend this for customers or partners that are new to the Verint Community ecosystem to provide guidance and expertise.
Software Development
Work directly with Verint’s technical professional services team to assist with the implementation, integration or execution of your community plan. We work as an integrated part of your development team.
Open Source Integrations
Verint maintains a number of open source projects on GitHub.com/Telligent including: Sitecore integration, Salesforce CRM case management integration, Microsoft SharePoint, and more. The Verint Professional Services team can build implement these projects, create added functionality, or create new open integrations for your products.